How to Leverage Robotic Process Automation (RPA) to Improve Your Back Office

Back office operations include a range of functions like accounting, IT, HR, data management, and much more. Charter Global frequently works with clients seeking a more streamlined back-office with Robotic Process Automation in order to improve overall efficiency.

What tasks are able to be automated?

If an assignment is repetitive, it most likely can be automated. For many back-office operations, using RPA is a great way to free up employees to work on time-sensitive critical tasks. While at one time there was a worry that robots would take jobs away from the more they were used in businesses, we have found that our clients are able to scale and provide better customer service than without robotic automation. From small tasks to more complex projects, RPAs empower employees to engage in more meaningful work, have higher job satisfaction, increase morale, and further the goals of the company.

Where should my back office start with RPA?

Because each business is unique in how the services it offers, the people it employs, and the way it operates, we always recommend consulting with our automation team before getting started. If a business is just getting started with RPA, we will start with a simple approach. Changes (whether big or small) in a business can often cause waves that impact the organization in surprising ways. By starting with a few simpler RPA bots and building from there, Charter Global can ensure your business will improve exactly how you want it to be.

For some businesses, their first RPA might be fact-checking payroll information. For others, it might be data entry of new leads from a recent survey. Regardless of what the function is, RPA is often able to completely eliminate human error, decrease costs, and improve productivity.

How can Charter Global help?

The automation development team here at Charter Global is able to provide custom, unique automation solutions for all of our client’s needs. From automating simple tasks to multi-moving complex jobs, we can help you determine exactly what you need in an RPA bot. We will coordinate with your organization to figure out what goals you are hoping to achieve with RPA, as well as what type of impact it will have overall on your business. Our team works with you from start to finish to ensure you have success every step of the way!

We do everything in our power to make the integration and implementation of your RPA solution as easy and seamless as possible. Compared to other automation options, RPAs are often quick to implement and do not require a lot of support. This makes it easy for your IT team to manage, and you will not have to worry about a long, drawn-out business disruption by our team.

When you are ready to implement an RPA solution in your business, schedule a free consultation with Charter Global