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ServiceNow Integration

Streamline Workflows, Engage Employees and Customers.

Transform connections between customers, employees, business, operations and IT.

Frustrated by data silos and disconnected workflows limiting your ServiceNow experience? Our ServiceNow integration services bridge the gap, automating data flow between ServiceNow and your existing systems, optimizing processes, and providing a holistic view for insightful decisions. Let us help you maximize your ServiceNow ROI by creating an engagement platform that enables faster, efficient work for both employees and customers while enhancing the customer and agent experiences with AI, robotic process automation, and machine learning.

Our Expertise

Our comprehensive suite of ServiceNow integration services empowers you to connect your platform with the tools that drive your business. Our expert team can leverage a library of pre-built connectors for popular applications like Salesforce, Jira, Microsoft Dynamics 365, and Office 365 to accelerate integrations or provide a full suite of customized ServiceNow solutions. Here's how we can help: 

ServiceNow Enhancement

ServiceNow Enhancement
We identify areas within your existing ServiceNow instance that can be improved to better suit your specific needs. This may involve optimizing existing workflows, customizing forms and reports, or developing new functionalities to extend the platform's capabilities.

ServiceNow Workflow Automation 

ServiceNow Workflow Automation 
Eliminate manual tasks and streamline complex processes with our workflow automation expertise. We design and implement automated workflows that trigger actions across integrated systems, saving you valuable time and reducing the risks for human error.

Custom ServiceNow Integrations

Custom ServiceNow Integrations
Need to connect a unique system not covered by our pre-built options? Our team of experienced developers excels in custom integration development. We work closely with you to understand your specific needs and craft a custom solution that seamlessly bridges the gap between ServiceNow and your unique system. 

Data Mapping & Transformation 

Data Mapping & Transformation 
Accurate data exchange is crucial. Our experts meticulously map and transform data between ServiceNow and your other systems. This ensures data integrity and eliminates the risk of errors or inconsistencies, allowing for smooth and reliable information flow. 

Managed Services & Subscriptions

Managed Services & Subscriptions
Ensure ongoing, flawless ServiceNow integrations with our managed services. We proactively monitor your systems, address any issues that may arise, and provide regular health checks to optimize performance. We also offer flexible subscription options to ensure our services align with your unique needs.

API Management & Security

API Management & Security
We configure secure API connections that follow industry best practices. Additionally, we implement robust security measures to safeguard your sensitive data throughout the integration process. This ensures peace of mind and protects your organization's critical information. 

The Business Benefits

ServiceNow acts as the central nervous system of your organization, but it thrives when connected to the tools your teams already use. Here’s how integrating ServiceNow with various applications brings forth a new level of efficiency:

Improved Customer Experience

Improved Customer Experience

Seamlessly connect with CRMs like Salesforce, Microsoft Dynamics, or Zendesk with ServiceNow. Track customer interactions across departments, eliminate data silos, and provide faster issue resolution. 

Unified View of Business Operations

Unified View of Business Operations

Connect ERPs like SAP or Oracle NetSuite to ServiceNow for a unified view of your business operations. Streamline procurement processes, automate order fulfilment, and gain better insights into resource utilization. 

Streamlined Workflows & Real-Time Collaboration

Streamlined Workflows & Real-Time Collaboration

Break down communication barriers by integrating Microsoft Teams or Slack. Streamline workflows, foster real-time collaboration between teams, and keep everyone on the same page within ServiceNow. 

Data-Driven Decisions

Data-Driven Decisions

Gain a holistic view of your operations. Our integrations provide a unified platform where you can access and analyze all your data, leading to more informed decisions. 

Improved Project Delivery

Improved Project Delivery

Integrate Jira, Asana, or Trello to manage projects within ServiceNow. Gain real-time visibility into project tasks, dependencies, and resource allocation, leading to improved project delivery and collaboration.

Faster Development Lifecycles

Faster Development Lifecycles

Speed up development lifecycles by integrating GitHub or Azure DevOps. Automate deployments, track bugs and issues within ServiceNow, and streamline the development process. 

Holistic View of IT Service Landscape

Holistic View of IT Service Landscape

Integrate ITSM tools to create a holistic view of your IT service landscape. Improve incident management, streamline change requests, and ensure a consistent service experience across different platforms. (For multi-instance management, you can even integrate multiple ServiceNow instances.) 

Why Charter Global?

Our expert ServiceNow integration services are the key to unlocking the platform’s true potential. Here’s why:

  • We deliver Custom solutions for: IT Infrastructure Management, Email Integration, CRM Integration, ERP Integration and Instant Messaging Apps.
  • Hassle-Free Hybrid Cloud Management: Managing a hybrid cloud environment, where workloads are spread across on-premises data centers and public clouds, can be complex. We simplify this process by providing a seamless ServiceNow integration across your entire IT infrastructure, automating workflows, streamlining data management, and ensuring consistent visibility and control, regardless of where your applications and data reside.
  • ServiceNow Product Expertise: Our team has in-depth knowledge of IT Service Management, IT Operations Management, IT Security Operations (SecOps), IT Business Management, HR Service Management, Strategic Portfolio Management, Integrated Risk Management, and Customer Service Management.
  • Support & Maintenance: Our commitment to your success extends beyond the initial integration. We offer ongoing support and maintenance to ensure your integrations continue to function flawlessly. Our team proactively monitors your systems and is readily available to address any issues that may arise, guaranteeing uninterrupted performance and a seamless user experience.
  • Comprehensive Support Models: Experience exceptional 24/7 support tailored to your business needs, with flexible onsite and offshore options ensuring continuous assistance and prompt issue resolution.
  • Center of Excellence: Our ServiceNow Center of Excellence (CoE) consists of certified ServiceNow consultants who possess extensive experience and qualifications on the platform. They stay up-to-date on the latest features and best practices to deliver optimal integration solutions ensuring your maximum RoI.
  • Locally Managed, Globally Executed: Charter Global offers a unique advantage. Our experienced team acts as your single point of contact, understanding your specific needs and ensuring clear communication throughout the project. Behind the scenes, we leverage a team of skilled offshore ServiceNow integration specialists to deliver cost-effective solutions while maintaining the high-quality standards you expect.

Technology

Our ServiceNow integration expertise includes these well-known partner platforms.

Salesforce
SAP
Oracle
MicrosoftDynamics
Azure
Snowflake
Workday
Splunk
McAfee
Jira
Datadog
Tech Expertise

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    Charter Global

    At Charter Global, we maximize the potential of your IT investment.

    Pega Partner
    Microsoft solutions Partner
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